TERMS AND CONDITIONS
Exchange / refund
Exchange or credit note within 10 days by providing the invoice. The item has to be returned in its non-open original package.
No cancellation of special orders (orders of non-stocked items). No refund.
All shipping costs including return costs will be at your expense, and the shipping costs for a new shipment, in case of an exchange will also be your responsibility. In the case of a model error on our part, we will cover related shipping costs.
Every item is checked before shipping. If a manufacturing defect requiring an exchange is discovered, please contact us within 5 working days following the purchase or delivery, so we can assist you efficiently. We can replace the faulty part, or if necessary, the whole item.
We are very careful about the high quality of our products and we maintain excellent business relationships with our partners.
All our products are of superior quality and reliable.
Each product is subject to a specific manufacturer guarantee which is indicated on each product page. If you have more questions, please don't hesitate to contact us.
*Each product contains exhaustive assembly instructions, some could seem complex, we ask you to follow the instructions step by step in order to avoid any assembly mistakes. Any failure on the product by non-observance of these steps will not be covered by the guarantee.
The products sold on this site are not therapeutic products and are not sold as such. Bluecony Inc. cannot be considered responsible for unwanted effects as well as possible wounds caused or aggravated by their use.
Security of the transactions
We chose to use PayPal as our online and secure payment facility. You can either use your PayPal account or a valid credit card to finalize your purchase. At no time we shall have access to your banking data which will be protected by the security service of PayPal, which has the whole responsibility. To know more about PayPal, please visit the site www.paypal.ca
We make a commitment to respect the confidentiality of the personal information which we collect. The information you supply is protected in pursuance of the Law on the protection of the personal information. An SSL security certificate is installed to secure the exchange of information between the user and www.bluecony.com.
Use of the personal information
Your personal information is collected by means of forms as well as by exchanges of emails.
The information collected by Bluecony Inc., with the consent of the user and registered in its database, allows Bluecony Inc. to send to the user printed or electronic documentation, to answer to information requests, to process a reservation or purchase of a product or a service.
Collecting private information
We collect the following information :
Phone number/ fax
Right of access
We make a commitment to recognize a right of access and rectification to the concerned persons avid to consult, to modify, even to cross off their personal information.
Right of opposition and withdrawal
We make a commitment to offer a right of opposition and withdrawal for your personal information.
The right of opposition is the possiblity offered to the Internet users to refuse that their personal information is used in certain purposes mentioned during the collection. The right of withdrawal is the possiblity offered to the Internet users to ask that their personal information doesn't appear any more, for example, in a mailing list. To be able to exercise these rights, you can contact us at our legal address mentioned at the bottom of page.
Transmission of the personal information
Bluecony Inc. does not transmit or sell any private information about its clients, unless it serves a precise demand required by the client with the consent of the client.
The presentation and each of the elements, including the name of domain, the trademarks, photos, logos, drawings, illustrations, texts, graphics and the other files appearing on www.bluecony.com, are protected by the current laws on the intellectual property, and belong to Bluecony Inc. or are the object of an authorization of use.
It is strictly forbidden to use or to make a bad use of trademarks appearing in this Web site or of other contents of this one. No element composing www.bluecony.com can be copied, reproduced, modified, republished, downloaded, distorted, passed on or distributed in any way, whatever support it is, in a partial or complete way, without the written authorization and the prerequisite of Bluecony Inc. Bluecony Inc. will make respect its intellectual property rights in all the measure allowed by the law.
It is the responsibility of the buyer to read and accept the Terms & Conditions before proceeding with the payment. The above-mentioned Terms & Conditions constitue a contract between the purchaser and Bluecony Inc and can be change at any time by Bluecony Inc.
The site and its contents are governed by the laws of Canada, and any possible dispute relating to it will be subjected to the competence of the Canadian courts.
Bluecony Inc is not responsible for any modification, suspension or interruption of the site.
Legal address :
6619 Boul. St-Laurent
Montreal (Qc) H2S3C5
Tel (438) 380 3387
Fax (438) 380 3387