Terms and conditions
- Exchange / refund and returns
Exchange or credit note within 10 days by providing the invoice. The item has to be returned in its original package. No cancellation of special orders (orders of non-stocked items). No refund on ergonomic furniture.
All shipping costs including return costs will be at your expense, and the shipping costs for a new shipment, in case of an exchange will also be your responsibility. In the case of a model error on our part, we will cover related shipping costs.
Every item is checked before shipping. If a manufacturing defect requiring an exchange is discovered, please contact us within 5 working days following the purchase or delivery, so we can assist you efficiently. We can replace the faulty part, or if necessary, the whole item.
We are very careful about the high quality of our products and we maintain excellent business relationships with our partners.
- Delivery information
Canada and USA:
We ship with Canada Post, UPS, FedEx or road transportation. Tracking information will be provided. For all other destinations please contact us.
Delivery via Canada Post. Tracking information will be provided.
Delivery time & shipping costs
Shipping costs and delivery time depend on your order and localisation. You will find all the appropriate information at checkout where you can estimate shipping and taxes. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due tu customs.
We will stay in contact with you during the delivery time, and if you have any question you should contact us.
Once the parcel is dependent upon the carrier, Bluecony Inc. disclaims all responsibility of eventual damages or delivery delays. The carrier will be responsible. If you are not present at the delivery address you provided at the time of order, you will be responsible to communicate with the carrier. Products will not be shipped to Post Office boxes.
If the parcel is delivered damaged, it is your responsibility to :
For insurance purposes, even if the parcel seems slightly damaged, write « damaged parcel » on the delivery order when delivered. This is EXTREMELY important. If the parcel is considerably damaged, you must refuse delivery. The damaged parcel will be returned and we will ship you a new one. If you refuse the delivery, please notify us so we can expect the return shipping.
All our products are of superior quality and reliable. Each product is subject to a specific manufacturer guarantee which is indicated on each product page. If you have more questions, please don't hesitate to contact us.
*Each product contains exhaustive assembly instructions, some could seem complex, we ask you to follow the instructions step by step in order to avoid any assembly mistakes. Any failure on the product by non-observance of these steps will not be covered by the guarantee.
The products sold on this site are not therapeutic products and are not sold as such. Bluecony Inc. cannot be considered responsible for unwanted effects as well as possible wounds caused or aggravated by their use.
We make a commitment to respect the confidentiality of the personal information which we collect. The information you supply is protected in pursuance of the Law on the protection of the personal information.
Use of the personal information
Your personal information is collected by means of forms as well as by exchanges of emails. The information collected by Bluecony Inc., with the consent of the user and registered in its database, allows Bluecony Inc. to send to the user printed or electronic documentation, to answer to information requests, to process a reservation or purchase of a product or a service.
Collecting private information
We collect the following information :
Phone number/ fax
Bluecony Inc never receives your credit card information.
Our trusted secured payment platforms are PayPal and Shopify.
Right of access
We make a commitment to recognize a right of access and rectification to the concerned persons avid to consult, to modify, even to cross off their personal information.
Right of opposition and withdrawal
We make a commitment to offer a right of opposition and withdrawal for your personal information.
The right of opposition is the possiblity offered to the Internet users to refuse that their personal information is used in certain purposes mentioned during the collection. The right of withdrawal is the possiblity offered to the Internet users to ask that their personal information doesn't appear any more, for example, in a mailing list. To be able to exercise these rights, you can contact us at our legal address mentioned at the bottom of page.
Transmission of the personal information
Bluecony Inc. does not transmit or sell any private information about its clients, unless it serves a precise demand required by the client with the consent of the client.
The presentation and each of the elements, including the name of domain, the trademarks, photos, logos, drawings, illustrations, texts, graphics and the other files appearing on www.bluecony.com, are protected by the current laws on the intellectual property, and belong to Bluecony Inc. or are the object of an authorization of use.
It is strictly forbidden to use or to make a bad use of trademarks appearing in this Web site or of other contents of this one. No element composing www.bluecony.com can be copied, reproduced, modified, republished, downloaded, distorted, passed on or distributed in any way, whatever support it is, in a partial or complete way, without the written authorization and the prerequisite of Bluecony Inc. Bluecony Inc. will make respect its intellectual property rights in all the measure allowed by the law.
It is the responsibility of the buyer to read and accept the Terms & Conditions before proceeding with the payment. The above-mentioned Terms & Conditions constitue a contract between the purchaser and Bluecony Inc and can be change at any time by Bluecony Inc.
The site and its contents are governed by the laws of Canada, and any possible dispute relating to it will be subjected to the competence of the Canadian courts.
Bluecony Inc is not responsible for any modification, suspension or interruption of the site.
Legal address :
4388 Saint-Denis #200
Montreal (Qc) H2J 4L1
Tel 1855 380 3387